We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item in original condition within 14 days and we'll replace it or give you a refund. Special Orders, Total Sell-Off items and articles of clothing worn next to skin are considered Final Sale. Please read "Returns" below for more information.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Any item is able to be put on layaway. Simply pay 20% of the items cost on your account. You have 14 days to pay for said item/s. Any payment made is non-refundable after the 14 day period.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Lifetime Service Warranty
To the original owner of a bicycle purchased at regular price we offer our Bronze Tune Up, free of charge for the full term of ownership. All parts are covered by their manufacturer for 1 year from the date of purchase, against defects in materials and workmanship.
If there’s a problem with something you purchased from us, simply bring it back to our store and we will start the process then. Merchandise returned that appears used will be will not be returned. All original packaging must be returned with the item. A proof of purchase is required to refund the transaction amount to the card used at time of purchase. Special Orders, Total Sell-Off items and articles of clothing worn next to skin are considered Final Sale.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!